Koball support
Lost your coins, missing a ball, or found a bug? We're happy to help.
Get in touch
The quickest way is Settings > Report a bug in the game: it opens an email with your device and game version already filled in. Otherwise, email us and tell us your device, the game version (at the bottom of the Settings screen) and what happened. We read every message and usually reply within two working days.
Your progress
Your coins, balls, worlds and level are saved on your device. If you delete Koball, they are deleted with it. Leaderboard scores stay online, and logging in to your Pomo account under Settings > Pomo account brings back your name and the balls that belong to the account.
Purchases
To get a purchase back on a new device or after reinstalling, go to Settings > Restore purchases. Purchases are held by Apple or Google, so use the same App Store or Google Play account you bought it with. Refunds are handled by Apple or Google too.
Your Pomo account
You can play without an account, and the leaderboard only needs a player name. A Pomo account is the same login in every Pomo game. Forgotten your password? Tap Forgot password? on the log in screen and we'll email you a reset link.
Deleting your account
Go to Settings > Pomo account > Delete account in the game, or see how to delete your account if you can't get into it.
Settings worth knowing
Settings has music and sound effects, haptics, steering sensitivity and language. Replay tutorial shows the how-to-play again on your next run.
Privacy
What the game collects, and why, is in our privacy policy. Where your region requires it, Settings > Privacy settings lets you change your consent choice.